TruView 2021 Division Round Up

Despite challenges in 2021 from the COVID-19 virus pandemic and government responses to it, TruView thrived through our resiliency. We created service innovations and developed enhancements that added value to our current and expanding service offerings.

Our Investigations Division experienced continued growth. Lead by Vice President Al Murphy, the division expanded by adding new staff positions and promoting others. Our 2021 strategy included the creation of stand-alone Intelligence Unit, giving the TruView Team an even greater ability to streamline, execute, and resolve cases faster, with higher success rates. To accommodate these staff additions, TruView added space in our headquarters building, so our Investigations team operates as an integral unit, in common pursuit of “finding the needle.”

The economy opening up brought an influx of fresh cases to the Investigations Division from new and existing Clients from the law firms and other private sector entities, government agencies, and New York and New Jersey school districts. The start of the 2021-2022 school year began with almost all schools hosting in-person classes, so school residency investigations continue to be a priority for the Division, while at the same time supporting traditional field work and surveillance operations.

With the significant increase in business mergers, acquisitions, and other financial activities in 2021, TruView embraced opportunities for due diligence and financial investigations to support business transactions in the financial, real estate, and other industries. We stood up the Due Diligence Division as its own service unit, complementing the Background Screening Division, with new hires and promotions throughout the year. In addition to gaining Clients in the financial sector, TruView leveraged its due diligence capabilities to expand its client portfolio in the gaming and energy sectors. Demand for our detailed, complex due diligence investigations has grown both nationally and internationally, as the global economy looks to get back on track.

TruView’s Background Screening Division saw a surge in screening requests, due to the increased need of companies and agencies to hire and replace employees, and we brought on many new Client partners. This surge was evident in both government and private sectors, across most industries, and at all organizational levels. We welcomed this new business while meeting continuing challenges to information resources, as court rulings, legislation, remote work, shortened office hours, and residual staffing shortages impacted turnaround times for screens and verifications, industrywide. For example, courts in Michigan and California have begun redacting personal identifiers from court and DMV records, necessitating further research on subjects in order to comply with the FCRA’s mandate of maximum possible accuracy on a background screen. Many states have also decriminalized the use of marijuana, a development which impacts both law and company policy concerning drug testing as part of pre-employment screens.

In the face of these new challenges and developments TruView has remained persistent and positive, creating new and innovative ways, and leveraging new technologies, to continue to demonstrate its record in protecting Clients and leading the industry in both accuracy and turnaround times on background screens. While class action litigation against self-proclaimed “fast turnaround” background screening companies specific to criminal background checks in the hiring process hit an alarming 5,000+ number in 2020 alone, 2021 continued on that alarming trend, with recent settlements in the millions of dollars. This doesn’t count, say federal sources, over $325 million paid by employers and background screening companies for civil litigation concerning background screening practices; nor does it count the cost of business disruptions. TruView has been a part of zero litigation and zero class action suits in over more than 17 years of service, and in 2021, we continued to show a 99.99+ accuracy rate on our background screens.

After the difficulties of the government pandemic shutdowns in 2020, TruView bounced back in 2021—and then some. We are strong, we are growing, and our financial picture is very bright. We are looking to forward to continuing to serve our Clients in 2022.