Investigations – TruView Background Screening and Investigations

Investigative Services

Uncovering the Truth

“Finding the Needle” when Others Can’t

With expert investigators and a streamlined process, TruView uncovers everything that is legally observable and obtainable, cost-efficiently.

“We always remind each other to ‘find the needle.’ We’re staffed and built to uncover what other firms won’t, in the most Client-responsible, cost-efficient way possible….

“Most firms, when they receive a case, will simply put an investigator on the street and, well, start investigating, without much planning or pre-intelligence. To us, that’s inefficient and far too casual with Client resources. At TruView, our Operations Managers—experts in gathering open-source intelligence—perform a supervisory scope of each case first, analyzing all available case details, so investigators can be tactically assigned, based on intelligence.

“It’s a more efficient and responsible way of providing our services, and one of many ways that the TruView team takes the initiative and finds that ‘needle in the haystack’—and one of the many ways our Clients discover the ‘TruDifference.’ ”

—Nick Auletta, President, TruView BSI

Fraud Investigations Field Investigations Mystery Shopping Undercover Operations Integrity Protection

We’re Subject Matter Experts Dedicated to Defeating Fraud…

TruView offers a full range of solutions to protect governments, commercial businesses, and private institutions from fraud. Our team of fraud busters is multicultural and multilingual, with deep experience in law enforcement, government, and the private sector. We are subject matter experts dedicated to defeating fraud.

We carefully scope Client challenges, then employ cutting-edge tactics to expose, mitigate, and prevent fraud. We stay one step ahead of the fraudsters. How good is TruView? We set the model for private-public partnerships in New York State in the fight against welfare fraud, waste, and abuse, helping to spare taxpayers literally hundreds of millions of dollars in recoveries and savings.

…and Protecting Our Businesses, Communities & Institutions

TruView’s skilled team fraud investigators, auditors, and research analysts apply the most up-to-date investigative techniques to protect Client assets against a universe of fraud , including:

Government Fraud, Waste, and Abuse
Internal Theft and Fraud, Bribery, Extortion, Vendor Kickbacks, and White Collar Crime
Theft of Trade Secrets and Intellectual Property Rights
Transportation, Cargo, and Freight Theft
Organized Crime and Corruption

Traditional and Cutting-Edge Methodologies…

Workplace Investigations: TruView’s workplace investigations assist our Clients in employee disciplinary actions, early resolutions to litigated matters, and in providing key evidence for administrative and court hearings.

Surveillance Operations: Using state-of-the-art technologies, TruView investigators perform both covert and overt surveillance services in any environment on an as-needed basis or in conjunction with ongoing investigative programs.

Insurance Investigations: TruView’s insurance defense investigations provide a full complement of services required to assess complicated claims or expose fraud. Investigation services include those of health care fraud and abuse; Workers Compensation and disability claims; subrogation; and insurance claims.

Litigation Support: TruView performs the full suite of litigation support services, such as video surveillance; statements/interviews; location of responsible parties or witnesses; document analysis; verification of discovery and deponent statements; and investigation of potential juror improprieties.

…to Overcome any Investigative Challenge

Computer and Financial Forensic Investigations: TruView’s investigative capabilities include domestic and international data mining; data extraction from ESI sources, and e-Discovery services. Our certified financial analysts have proven expertise such cases as suspected embezzlement, whistleblower claims, government due diligence, asset forfeiture analysis, and financial compliance with the Sarbanes-Oxley Act, Foreign Corrupt Practices Act, and other regulations.

Wide-Ranging Skill Sets in Any Investigative Environment: TruView investigators have wide-ranging skill sets in both traditional and cutting-edge methodologies and the acumen to apply those skills in new contexts, such as investigations within the changing environment of federal and state regulations.

Our investigators know how the criminal justice code applies to their trade, and they work seamlessly with law enforcement agencies. The TruView “investigator toolbox” is robust. No case is too complex. Our investigators work independently from start to testimony, with the ability to “see the big picture.”

TruView Mystery Shoppers Verify the Truth…

TruView mystery shoppers perform holistic, 360-degree covert and overt mystery shops to observe, evaluate, and report on internal operations for a wide range of private and public sector clients. We expect more from our mystery shoppers than the “industry standard.” So we carefully screen them for the level of qualifications, experience, and integrity that meets the “TruView standard.”

TruView mystery shoppers have conducted service and integrity monitoring for some of the largest public transportation agencies in North America, including for one agency for whom our team performs over 11,000 audit rides annually, shadowing customer experiences over a rail and bus service area of over 5,300 square miles.

…when You’re Not Watching

TruView mystery shoppers are a cost-effective way help identify whether or not your business or agency is delivering on its brand promises and if the people in your organization are doing the right thing when no one is looking. Applications of our mystery shopping services include:

Controlled Environment Integrity Shops
Customer Service Quality and Performance Audits
Compliance Monitoring
Counterfeit Product Shops
Associate Product or Service Knowledge
Internal Fraudulent Activity

Undercover Ops Blend Tech and Tradition…

TruView investigators have conducted undercover operations for Fortune 500 companies, law firms, commercial businesses, and government agencies. Our covert and overt undercover investigations are performed with the utmost discretion and tailored to the specific needs of our Clients — on the street, at businesses, or in residential locations. Our technologies allow virtually unlimited surveillance, if needed, and we strictly follow privacy and other relevant laws.

Among the many applications of our undercover ops, TruView investigators assess and audit internal operations for evidence of fraudulent or criminal acts and practices. We provide detailed weekly investigative reports and immediate notification when evidence of criminal activity is uncovered.

…with Discretion and Client-Customization

TruView undercover investigations are used in wide-ranging applications that include:

Internal Theft, Fraud, & Embezzlement
Government Fraud, Waste & Abuse
Comprehensive Background Investigations & Clearance Checks
Brand Integrity Investigations
Business Verification
Residency Verification or Interview
Insurance Investigations
Civil Rights & Employment Related Investigations

Brand Integrity Monitoring

TruView investigators protect the trademarks and integrity of corporate brands. With over a decade of successful experience in conducting nationwide and worldwide brand integrity investigations, we prevent the sale or movement of illegally imported and counterfeit products, saving our corporate retail partners millions of dollars in lost revenues.

We recently performed 123 independent counterfeit brand integrity investigations on age-restricted products in seven New York counties in a four-day period. Using covert tactics and equipment, investigators document in-process illegal sales, gathering intelligence to assist Clients in targeting investigative resources for greater cost-effectiveness. TruView coordinates operations with law enforcement agencies to substantiate arrests.

TruView’s “web buys” identify brand counterfeiters selling on the internet. We develop customized internet buying programs to reduce the number of websites infringing on trademarks, selling contraband, and otherwise violating the integrity of Client brands.

Corporate Compliance Monitoring

TruView partners with government agencies and corporations to monitor contractor integrity and compliance. Our unique ability to assemble teams of respected professionals—including fraud and corruption investigators, legal counsel, forensic auditors, regulatory experts, intelligence experts, and former law enforcement officers—gives us the advantage in ensuring that your contractors are meeting their obligations in matters of financial accountability, business ethics, regulatory compliance, and social responsibility.

TruView’s integrity monitoring programs extends to virtually every aspect of contract compliance, to include:

Minority and Disadvantaged Business Subcontracting Requirements
Corporate Accounting, Employment, and Financial Policies & Practices
Wage Practices
Business Ethics
Compliance with Criminal and Civil Statutes & Regulations
Corporate Compliance Training

What does it mean to be TruApproved?

The “TRU Seal of Approval” is our answer to the two chief complaints from customers in the background screening and investigative industry; background screening reports devoid of human analysis and case reports littered with “investigator-speak.” All of our reports are TruApproved before delivery, which means one of our TruView experts has reviewed, analyzed, and approved the work to meet the objectives of our discerning Clients.

Experience the Tru Difference